- All next-day courier deliveries are dispatched from our flower emporium.
- Delivery Times: Deliveries are normally made between 8am and 8pm. During busy seasons like Valentine's Day or Mother's Day we reserve the right to deliver between 7am and 9pm.
- Other than the timed delivery option, we are unable to guarantee an exact delivery time.
- For standard delivery we cannot guarantee an exact delivery time
- During peak periods delivery dates may be moved forwards to ensure safe delivery is made before or on the intended day of delivery. We will attempt to notify you of these changes prior to the delivery being completed.
- Delivery Availability: Deliveries are available from Monday to Sunday, with the exception of UK Bank Holidays. Our next-day courier deliveries are only available to UK mainland addresses. We are not able to deliver to the Republic of Ireland, Channel Islands and some rural areas. We are also unable to deliver to PO Boxes or BFPO addresses.
- We do not guarantee to be able to follow delivery instructions.
- Where possible, we will attempt to obtain a signature from the recipient of the flowers.
- Failed Delivery Options: If no-one is available to receive the delivery, our courier will normally follow any delivery instructions provided, leave the order in secure place or with a neighbour and leave a delivery card stating the item's location. In the event that they are unable to leave the order securely, the driver may return the order to their local depot and leave a delivery card giving the recipient the option to call to reschedule delivery or collect the order from the courier's local delivery depot. If no action is taken, the courier will normally re-attempt delivery the following working day. Please note that only one re-delivery attempt will be made.
- If the recipient address provided is incorrect or incomplete or if the delivery is refused, we reserve the right to charge up to 100% of the original order value to re-deliver to the same or an alternate address.
Delivery Notifications: Under normal circumstances, we receive dispatch and delivery notifications from our courier. We then use that information to keep you informed of the delivery progress of your order via email and/or SMS message. Please note that this service is not guaranteed and there may be time delays between us receiving a status update and sending you a notification.