We are sorry to see you haven't received your lovely flowers or plants. For our different delivery options, please see detailed information below:
- FREE courier delivery - Whilst we deliver 95% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow up to 24 hours after the chosen delivery date for delivery to be made. If your order still has not been delivered during this time please contact Customer Support who will be happy to assist you.
- Premium guaranteed delivery - Guaranteed to arrive on your selected delivery date. If we fail to deliver or attempt to deliver, on the selected delivery date then please contact Customer Support who will be happy to assist you.
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Premium guaranteed before 1pm - If you paid for a timed delivery option and the order was not delivered, or attempted, on time, then please contact Customer Support who will be happy to assist you.
You can track my order here