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Serenata
Quality & Freshness

Quality & Freshness

Find out about flower care, freshness guarantees, flower quality, packaging, and appearance.

Bouquet Care

Why are my roses looking tired?
Care tips for roses
Care tips for peonies
Care tips for lilies
Care tips for gerbera
Care tips for carnations

See all 11 articles

Bouquet Appearance

What does delivered in bud mean?
What are the differences between letterbox, hand-tied and bouquet
Why do my flowers look different to the image?

Flower Quality

Why Do My Roses Have Darkened Outer Petals? Understanding Guard Petals
Why do my flowers appear wilted & dehydrated?
I’m unhappy with the quality of my flowers, who do I contact?

Freshness Guarantee

Do I have a warranty on my purchases?

Packaging

My box is damaged?
How will my flowers or plant arrive?

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