Our specially designed boxes serve the crucial purpose of safeguarding your flowers throughout the entire transit process, ensuring they reach you in a fresh and bud-like state, thereby preserving their quality. Nonetheless, in the unfortunate event that your box arrives with damage and you suspect that this may have impacted your bouquet, we have outlined the steps you should follow to address the situation:
Inspect the Bouquet: It is essential to carefully examine the flowers contained within the box. Even if the exterior packaging has sustained damage, it is entirely possible that your bouquet remains in impeccable condition, thanks to our robust protective packaging. Take a moment to assess the state of the flowers, checking for any signs of wilting or damage, as they may still be perfectly intact.
Document the Damage: Should you discover that the damage to the box has indeed had an adverse effect on your bouquet, it is important to document this thoroughly. We recommend taking clear and detailed photographs of both the damaged box and any affected flowers. This visual evidence will be invaluable in helping us understand the extent of the issue.
Contact Customer Service: Once you have gathered the necessary documentation, please reach out to our customer service team. Include the photographs along with a comprehensive description of the issue you are experiencing. This information will enable us to evaluate the situation effectively and work towards providing you with a prompt and satisfactory resolution.
Our primary objective is to ensure that your flowers arrive in the finest possible condition. We are committed to assisting you should any issues arise during the delivery process, as your satisfaction is of utmost importance to us.
If you have any queries or require further assistance, please do not hesitate to get in touch with our customer service team. We are here to support you and to ensure that your floral experience with us is as delightful and enjoyable as possible.
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