During exceptionally busy seasons like Christmas, Valentine's Day and Mother's Day, we cannot guarantee to accept order changes within 96 hours of the intended delivery date.
At Serenata Flowers, we recognise that circumstances may change, necessitating the cancellation of your order. This article provides essential information regarding the cancellation process and considerations based on your chosen delivery timeframe.
Cancelling Your Order:
Should you need to cancel your order, we are here to assist you. Please contact our customer support team, who will guide you through the cancellation process. We understand that plans can change, and we are committed to helping you with any necessary adjustments.
Next-Day or Same-Day Delivery Orders:
For orders designated for next-day or same-day delivery, cancellation may not be feasible in certain instances. This is due to our team commencing the preparation of the bouquet immediately to ensure timely delivery. Nevertheless, we encourage you to reach out to us at your earliest convenience, and our team will verify the order status to determine if cancellation is possible.
We strive to accommodate your needs, including cancellations. If you find it necessary to cancel, please do not hesitate to contact our customer support team for assistance. While cancellation may not be possible for next-day or same-day delivery orders, we are here to explore any available options and provide guidance. Your satisfaction is of utmost importance to us, and we appreciate your understanding and cooperation.