At Serenata Flowers, we recognise that sometimes things change, and you might need to cancel your order. In this article, we’ll share some helpful information about cancelling your order and what to consider based on your chosen delivery timeframe.
Cancelling Your Order:
If you need to cancel your order, we’re here to help. Just get in touch with our customer support team, and they’ll walk you through the cancellation process. We understand that plans can change, and we’re here to assist you with any adjustments you need to make.
Next-Day or Same-Day Delivery Orders:
For orders that require next-day or same-day delivery, cancellation might not be possible in some cases. This is because our team starts preparing the bouquet right away to ensure it arrives on time. However, we encourage you to reach out to us as soon as you can, and our team will check the order status to see if cancellation is an option.
We aim to accommodate your needs, including cancellations. If you find yourself needing to cancel, please don’t hesitate to contact our customer support team for assistance. While it may not be possible for next-day or same-day delivery orders, we’re here to explore any available options and offer guidance. Your satisfaction is important to us, and we appreciate your understanding and cooperation.