During exceptionally busy seasons like Christmas, Valentine's Day and Mother's Day, we cannot guarantee to accept order changes within 96 hours of the intended delivery date.
At Serenata Flowers, we recognise that there may be occasions when you need to amend your order. In this article, we will furnish you with information regarding the process for modifying your order and outline considerations pertinent to the chosen delivery timeframe.
Requesting Modifications to Your Order:
Should you require alterations to your order, we are at your service. Kindly reach out to our customer support team, and a member of our dedicated staff will assist you.
Orders for Next-Day or Same-Day Delivery:
For orders designated for next-day or same-day delivery, it is crucial to understand that modifications may not be feasible in certain circumstances. This is due to our team's prompt initiation of the bouquet creation and preparation process to ensure timely delivery. Nevertheless, we encourage you to contact us as soon as possible, and we will evaluate the status of your order to explore potential options for modification.
Peak Periods
Please be advised that during peak periods such as Mother's Day, Valentine's Day, and Christmas, the volume of orders received by our suppliers may render it difficult to amend or cancel orders. While we will exert every effort to accommodate your request, it is important to acknowledge that the likelihood of such changes being feasible is considerably reduced. We will provide notifications on our website regarding this matter.