Are you encountering difficulties logging into your Serenata account? Please follow the subsequent steps to address common login issues:
Verify Your Information:
Please ensure that you have accurately entered your login credentials. Your username corresponds to your email address. Carefully check for any typographical errors in both the email address and password fields.
Outdated Email Address:
If you are utilising an obsolete email address to which you no longer have access, it will be necessary to create a new account. Kindly note that the order history associated with your previous account will not be transferred to the new account.
Forgotten Password:
In the event that you have forgotten your password, please click on the 'Forgotten password?' link located on the login popup. You will receive an email containing a link to reset your password. Follow the instructions provided in the email to establish a new password and regain access to your account.
Check Your Email Settings:
Ensure that you are able to receive emails from Serenata. Occasionally, password reset emails may be directed to your spam or junk folder; therefore, it is advisable to check these folders as well.
Browser Issues:
Please confirm that your web browser is up to date, as outdated browsers may lead to login difficulties. Clearing your browser’s cache and cookies can often resolve issues related to loading login pages.
By following these steps, you should be able to resolve most login issues and access your Serenata account. If the problem persists, the customer support team is always ready to help.